Legal access depends on local law
Our Legal position starts with location and eligibility. We make the account path available only where local law permits, so an Indonesian account may require a phone check before access and may be restricted if the requested service is not permitted in your area. We record
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account actions needed to confirm deposits, withdrawals and ownership of the account, including activity linked with DANA, OVO, GoPay, QRIS, virtual account and bank transfer. Payment records can be checked against the account name and submitted receipt when a status needs clarification. We do not present
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access as universal, and we may pause an account while a legal, identity or payment question is being resolved. Contact support through the account help route if you need the reason for a restriction, a copy of a relevant record or a correction to details you
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supplied.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.